Refund policy

1. Eligibility for Returns
We accept returns under the following conditions:

• Damaged or Defective Items: Items that arrive damaged or defective are eligible for return or replacement.
• Incorrect Orders: If you receive an incorrect item, we will replace it or offer a refund.

Non-Returnable Items:

• Customised or personalised products (e.g., engraved trophies or plaques) are non-returnable unless they are defective or damaged upon arrival.
• Clearance or sale items cannot be returned unless faulty.

 

2. Return Process
To initiate a return, please follow these steps:

1. Contact Us: Notify us within 7 days of receiving your order by emailing info@thetrophycorner.com.au Provide your order number and details of the issue.
2. Approval: Once your return is approved, we will provide instructions for sending the item back.
3. Return Shipping: Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. Ensure the item is securely packaged to avoid further damage.

 

3. Refund Policy
Refunds will be issued under the following conditions:

• Refunds will be processed to the original payment method within 7 business days of receiving and inspecting the returned item.
• Shipping fees are non-refundable, except in cases of damaged, defective, or incorrect items.

 

4. Items Lost or Damaged During Transit
If your order is lost or damaged during transit, please contact us immediately. We will work with the courier to resolve the issue and arrange a replacement or refund.